The Clarification/Notification Request Form (C/NR) is prepared by the provider and is forwarded to the customer. This form is a multi-purpose form that allows the provider to notify the customer of ASR completion or provides information to the customer relative to conditions that may jeopardize the status of the ASR. The use of this practice is optional.
This form is intended to streamline the process between customers and providers to resolve discrepancies on the ASR. The C/NR may occur anytime during the order process and may result in multiple C/NRs being issued. Use of the C/NR Form does not replace existing business processes for confirmation. The form can be used to provide the following information to the customer:
· Status of an ASR (PON)
o Completion - requested service has been activated and billing may commence
o Cancellation - provider has cancelled the customer’s ASR (PON) due to no response to the C/NR
· Jeopardy - identifies the situations that may jeopardize critical dates of the ASR (PON)
o If the jeopardy condition is under the customer’s control, the provider may issue a C/NR requesting a supplement from the customer
o If the jeopardy condition is under the provider’s control, the provider may issue an informational C/NR to the customer
· Information Only - use of the REMARKS field allows for free-flow text detailing some information that the provider wants to convey to the customer
· Address Modification – indicates the ASR has had a provider initiated modification applied to the base and/or sub-location address and the complete corrected service address(es) are provided in the Address Modification Section.
· Error Detail - identifies the ASOG elements and conditions that failed the provider’s validations
· Status of the C/NR – provides the capability to notify the customer that the provider is satisfied that the ASR (PON) affecting issues on the C/NR have been addressed and the C/NR is closed
This request may result in the customer issuing a supplement or calling the provider to resolve the issues. The process will depend on the current customer/provider negotiations or agreements.
The C/NR consists of the following sections:
· C/NR Detail
This section allows the provider to notify the customer that the ASR has been completed. It provides the means to identify specific conditions that will jeopardize the processing of the ASR and if necessary mandate that a supplement be issued by the customer to correct the jeopardizing condition.
The REMARKS field allows the provider to send a free-flow text message to the customer.
· Address Modification
This section identifies address corrections made by the provider and if necessary mandates that a supplement be issued by the customer to correct the address.
· Error Detail
This section identifies error conditions that were found on the ASR (PON) that prevents further processing of the service request.
When the ASR involves multiple providers, the customer may receive this form from the ASC-EC. Use of this form does not supersede the procedures between ASC-EC and OEC, as outlined in the MECOD.
The Access Service Request does not convey licensing rights to non-COMMON LANGUAGEâ[1] licensees to use the COMMON LANGUAGE code sets identified throughout the Access Service Request in their internal operations. Where COMMON LANGUAGE is provided, its intended use by non-COMMON LANGUAGE licensees is limited. Allowable uses will be specified by the COMMON LANGUAGE licensee per their COMMON LANGUAGE contract.
Options described in this practice may not be applicable to individual provider tariffs; therefore, use of either a field or valid entries within a field is based on provider tariffs/practices.
Use of certain other non-tariffed items/administrative type data, such as metric date formats, ranging within data elements, certain date fields, etc. are based on negotiations; therefore, use of either the field of valid entries within the field is based on customer/provider negotiations.